Tend support

Help for Tend 1.2.0 on macOS

Use this page to install Tend, understand permission and edition boundaries, troubleshoot scans, and contact the publisher. Never email an API key, password, diagnostic file, or personal file unless support explicitly requests a redacted example and you choose to share it.

System requirements

Mac App Store edition: macOS 12 or later, subject to Apple’s current listing.
Direct edition: check the requirements supplied with a verified public release when available.
Apple Silicon or Intel Mac.
Additional access may be required for folders or system evidence protected by macOS.
An internet connection is needed only for user-triggered external features such as Gemini or a manual release check.

Install and first launch

Install Tend from the Mac App Store and confirm the developer is Manoj Mallick. Begin with health evidence or a small selected folder. Grant extra access only when the feature needs it.

Direct-edition availability

The previously advertised GitHub Releases, checksum and issue-tracker URLs were not publicly accessible when checked on October 19, 2026. A verified public direct download is not currently linked here. Email admin@learnhubplay.nl for availability; use the App Store link for the verified installation route.

Do not obtain Tend from a mirror or bypass macOS security to install an unverified copy. A future direct release should include its requirements, release notes and a SHA256SUMS.txt verification manifest alongside the signed, notarized artifact.

General Mac troubleshooting

For Wi-Fi, slowdowns, storage, crashes, backup failures and permissions, find a guide by symptom. The checks start with built-in tools and do not require Tend.

Why a scan is partial or unavailable

Tend reports permission failures, timeouts, offline cloud items, unavailable hardware counters, and unsupported macOS evidence as partial or unavailable. It does not convert missing evidence into a measured zero.

Select a narrower folder if a storage scan takes too long.
Cloud placeholders can report logical sizes without local contents. Check provider availability separately; download only the files you intentionally need offline.
Grant access only when you understand why the selected feature needs it.
Cancel a long scan from its progress panel; completed results should remain unchanged.

Cleanup and recovery

Review the cleanup preview and confirmation before continuing. Supported removals go to the Trash and may appear in Recovery Center. Do not empty the Trash until you are confident the files are no longer needed. Actual free-space change may differ from the reported moved size because of filesystem accounting, shared blocks, caches, and concurrent activity.

Mac App Store edition

Compare editions and installation requirements before following instructions for direct-only tools.

The App Store build runs in Apple's sandbox and accesses user-selected folders. It does not provide system-wide cleanup, app removal, process control, startup-item changes, or third-party app-update checks. These are deliberate platform and safety boundaries, not failed permissions.

Gemini Assistant and dictation

The optional Assistant requires your own billing-enabled Google Gemini API project. Review the shared-context preview before sending. The key stays on your Mac and should never be sent to Tend support. Dictation requires Apple's on-device speech recognizer; audio is processed in memory, is not recorded, and only the editable text is sent if you press Send.

See the AI Transparency Notice and Privacy Policy.

Diagnostics and bug reports

Use Tend's diagnostic export when available. Review the report before sharing it; Tend redacts the home directory and host name, but you remain in control of the exported file. Include the Tend version, macOS version, Mac model, affected page, steps to reproduce, and any visible error message.

Use the private help-request checklist, then email admin@learnhubplay.nl.

Security and accessibility

Send security reports privately to admin@learnhubplay.nl rather than opening a public issue. Include the affected Tend version, a concise description and safe reproduction steps. Keep API keys, personal files and full diagnostic archives out of the initial message. The Legal Notice lists the publisher and security support period.

For an accessibility barrier, include the app screen or web page, Tend and macOS versions, assistive technology, and the problem encountered. See the Accessibility Statement.

Guide corrections and topic suggestions

Send the page URL, what needs correcting and a supporting source where possible. For broader topics, use LearnHubPlay’s contact page. We review suggestions; there is no public forum hosted on this site.

Publisher contact

learnhubplay, publisher of Tend
Email: admin@learnhubplay.nl
Legal and trader details: Legal Notice